Frequently Asked Questions
Contact Us

We always look forward to hearing from you. Please contact us:

  • Fastest: Via Live Chat by clicking on the Live Chat button at the top of every page.
  • Via e-mail at
  • Via Phone at 1-866-222-4243
  • Outside US: 703-637-6374 (7 days a week, 9am to 10pm ET)

Please add to your address book or spam filter software to ensure you receive our emails.

  • Mailing Address:
    Betsey Johnson Direct
    7365 Main Street, Box 204
    Stratford, CT 06614-1300
    (Do not send returns to this address)
Betsey Johnson Purchases made at other retailers:
Betsey Johnson merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Corporate Questions
For help locating an employee or specific department, and information about advertising or licensing, please call Betsey Johnson Corporate at 800-747-6233.