CUSTOMER SUPPORT

Frequently Asked Questions
Privacy & Tech Support

Is it safe to use my credit card?
Yes, shopping at BetseyJohnson.com is safe. Our BetseyJohnson.com Safe Shopping Guarantee covers every credit card purchase on BetseyJohnson.com. See Guarantee details below.

Why is BetseyJohnson.com so safe?
Betsey Johnson.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. BetseyJohnson.com uses digital certificates provided by Thawte, which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only BetseyJohnson.com to decode your information and helps to create a secure environment for transactions on the Internet. If you're not comfortable shopping online and would prefer to place your order by phone, please call our Customer Service Team toll-free at 1-866-222-4243 7 days a week, 9am to 10pm EST.

Guarantee Details:
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, BetseyJohnson.com will cover the entire liability for you, up to the full $50.00. BetseyJohnson.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at BetseyJohnson.com while using the secure server.
2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.


What browser works best with the BetseyJohnson.com site?
BetseyJohnson.com is currently optimized for FireFox 2.0 and Internet Explorer 6.0 browsers and above, with a screen resolution set to 1024X800. Javascript and Cookies must be enabled. Please see your browser's help section for more information.