CUSTOMER SUPPORT

Frequently Asked Questions

Promotion Rules

  • Promotions do not apply to clearance items unless otherwise stated.
  • Free shipping only applies to orders with merchandise totaling $50 or more.
  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
  • Promotions cannot be combined with employee discount.
  • Qualifying promotion amount applies to merchandise only, excluding Gift Cards, packaging, sales tax and shipping and handling charges.
  • Returns and exchanges are subject to Betsey Johnson's return policy.
  • Offers are non-transferable.
  • Betsey Johnson has the right to cancel any promotion at any time without notice.
  • Free shipping cannot be used on clearance items.
  • Free Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, military and air force bases.
Items Excluded from Promotion:

FELLINE
KITCHI BUBBLE GUM MACHINE CROSSBODY
KITCHI STRAWBERRY CROSSBODY
KITCHI WATERING CAN TOP HANDLE BAG
KITCH COMPOSITION BOOK SHOULDER BAG
KITCH CRITTER BACKPACK
KITCH LETTERMAN JACKET BACKPACK
GOOGLY MOOGLY BACKPACK
GOOGLY MOOGLY FLAPOVER CROSSBODY
GOOGLY MOOGLY LUNCH BOX
SB-STELA
SB-TEE
SB-GOWN
KITCH LETTERMAN JACKET BACKPACK
KITCH COMPOSITION BOOK SHOULDER BAG
FELLINE
SB-EVE
SB-VAIL
TIE THE KNOT BACKPACK
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