CUSTOMER SUPPORT

Frequently Asked Questions
Returns

What is BetseyJohnson.com's Return Policy?
We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items and earrings which may not be returned or exchanged. All handbags and accessories must have original tags attached.

You may obtain return authorization via phone, Live Chat, e-mail or at the following link by entering your email address, order number and following the instructions. The authorization requests must be made within 30 days from when your order is delivered. The merchandise must be received back at our warehouse within 45 days using the hybrid prepaid UPS shipping label we supply. You may give the package to the United States Post Office or any UPS location. Shipping charges are not refundable and there is a $7.95 per order return fee that covers restocking and postage back to the warehouse.

Once your return is checked in at the warehouse, you will be sent an email to let you know it has been received. Shortly thereafter you will receive a second email confirming the refund has been issued. From this time, it takes up to 3 business days to show up on your credit card account.

Betsey Johnson merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer

How do I get a return shipping label?
You may obtain return authorization via phone, Live Chat, e-mail or at the following link by entering your email address, order number and following the instructions. A prepaid hybrid UPS/USPS shipping label will be emailed to you.

We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items and earrings which may not be returned or exchanged. All handbags and accessories must have original tags attached.

What is the usual turnaround time for returns?
If you are shipping it back to us using one of our prepaid return labels the usual turnaround time is 1 - 2 weeks from the day you give the package to UPS or USPS until the merchandise is checked in at the warehouse and the refund is issued.

Can I exchange an item for another size, item or color?
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at 1-866-222-4243 to get return authorization and a prepaid UPS shipping label to send the item back to us as a return. When you call customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received at our warehouse. Clearance items and earrings may not be returned or exchanged.

What is your policy on damaged items?
If you receive damage or defective items, please notify us immediately via email, live chat or call 1-866-222-4243 and we will send you a return label. As soon as the item is received back a full refund will be issued.

How do I return an item I received as a gift?
If the item was purchased on BetseyJohnson.com you may contact our Customer Service department and they will issue a 'Gift Exchange' return authorization. Once the item is received back, a discount code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item on BetseyJohnson.com.