A Pre Order item is one that you are ordering before we have it in inventory. You
may cancel a pre order item up until the time your order has begun processing. To
cancel a preorder item, go to 'Order Status
' link and
log in with your email address and order number. Next to the item there is a cancel
button. You may cancel it yourself there or you may contact customer service via
phone or live chat to assist you. Once your order has been sent to a shipping facility
it may no longer be cancelled.