Welcome
to our help page. We've listened to your feedback and
have made it easy to find the information you're looking
for. This page is broken down below into the following
categories: Top Questions Asked, Ordering, Shipping, Returns and Miscellaneous.
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| What are your shipping fees? |
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Order Total
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Ground
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Expedited
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Next Day
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Delivery in 5-7 Business Days
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Delivery in 2-3 Business Days
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Delivery by Next Business Day
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1 item
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$8.95
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$13.95
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$28.95
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2 items
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$10.95
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$15.95
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$30.95
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3 items
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$12.95
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$17.95
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$32.95
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4 items
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$14.95
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$19.95
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$34.95
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5+ items
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$16.95
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$21.95
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$36.95
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When will my order be shipped? When will it
arrive?
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If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select. |
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What's the status of my order? How do I track
my order?
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Once you have placed an order, you can check on its
status at any time. To track your order from this page, go here. Once an
order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
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Do you offer Gift Certificates?
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Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
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| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your
order is shipped. When you enter your credit card information
on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming
that your order has been received. We will send you another
e-mail to notify you when your order has been shipped
and we've charged your credit card. |
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| Do you offer Gift Certificates? |
Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
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Why should I become a registered user?
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You won't have to re-enter your credit card, shipping
or billing information; when you place an order they will
be filled in automatically. Also, registering makes gift
giving simple. Your family and friends' information can
be saved in your Address Book, so you avoid typing in
their information each time you send a gift. Click
here to register now. |
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How do I change or cancel an order?
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To cancel an order you recently completed, simply go
to this page, log
in and then click "cancel order." If for any reason you
would like to change your order, please contact
our Customer Service Department as soon as possible. We
will make every effort to accommodate your request. However,
keep in mind our system is designed to fulfill orders
as quickly as possible. As a result, we cannot cancel
or change an order once it has entered the shipping process. |
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Why did you call or e-mail me to verify my order?
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For your own security and protection, if in the normal
course
of fraud control we find something suspicious regarding
your
order, we will call or e-mail you to verify your information. |
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What are my payment options?
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We accept Visa, Mastercard, American Express and PayPal. |
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| Are purchases on this website really tax free? |
We collect sales tax only in states where we have a
physical Betsey Johnson store or dealer. Please
refer to the store
locator to determine if
your state qualifies. |
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| Is ordering over the internet secure? |
Yes. Secure Socket Layer (SSL) encryption is used for
every transaction in order to ensure that your order is
secure. SSL encrypts the transmissions from our ecommerce
servers as well as your computer. SSL encryption works
by forming a matched pair with the transmission from your
computer transmission and our server, so that only data
to and from these sources can be valid. |
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|
| What are your shipping fees? |
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$8.95
|
$13.95
|
$28.95
|
|
2 items
|
$10.95
|
$15.95
|
$30.95
|
|
3 items
|
$12.95
|
$17.95
|
$32.95
|
|
4 items
|
$14.95
|
$19.95
|
$34.95
|
|
5+ items
|
$16.95
|
$21.95
|
$36.95
|
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|
| What's the status of my order? How do I track
my order? |
Once you have placed an order, you can check on its
status at any time. To track your order from this page, go here. Once an
order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
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When will my order be shipped? When will it
arrive?
|
If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select.
NOTE: For consumer protection, all orders are subject
for review. On occasion, this may cause a slight delay
in processing your order. Your patience is greatly appreciated. |
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| How do I know that my order has been shipped? |
When your order has been shipped, we will send you
another e-mail with your tracking number and a link to
where you can track it online. |
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What's the difference between "Order Date"
and "Ship Date"?
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On most websites, "Order Date" and "Ship Date" are not
the same. For example, if you place an order on Friday
at 11:00pm PST, your package will not ship until after
the weekend. When you place an order, you'll see an "Estimated
Ship Date" on the order page. If you opted for 2nd Day
Shipping, you will receive your package two days after
it ships. In some cases this does not necessarily mean
two days after you placed the order. Although most orders
are shipped the same or next day, please take weekends
and holidays into account when considering the shipping
date. |
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What countries do you ship to? What about duties?
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We're proud to offer international shipping. Please click
here for our international shipping rates.
Remember, shipments outside of the U.S. may be subject
to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary
by country and by what was ordered, we are not able to
supply an estimated cost. Please contact your customs
office for more information. |
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| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O.
boxes or APO/FPO addresses. |
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| If I send my package as a gift, will the recipient
receive the invoice? |
Yes. If you would like us to remove the invoice from
the package, please send us an e-mail immediately after
your order is placed by using this
form. |
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| What is your return/exchange policy? |
Customer satisfaction is our goal at Betsey Johnson
In the event that your unworn, unwashed regular priced
product purchased from BetseyJohnson.com does not meet
your expectations, you may return it (in its original
packaging) postmarked within 14 days of the date you receive
your package for credit to your original payment method
or for exchange, less any shipping charges. PLEASE NOTE:
No returns or exchanges will be accepted on Swimwear or Intimates.
Returns postmarked after
14 days of your receipt date may be returned to you.
If you do not accept the item(s) to be returned to you,
you may be charged a restock fee of up to 50% of the
value of the item(s) plus shipping charges.
We will only refund the
original shipping cost on your order if you received
the incorrect item or the item sent was defective.
If a wrong item shipped to you is due to a mistake on
our part, your returned or exchanged item will be shipped
at not cost to you via Standard Ground Delivery.
If a damaged item is shipped to you, please notify us
within 14 days from the date you receive your order.
Any damage claims made after 14 days will not be accepted.
If you are requesting
an exchange for a different style or color, you will
be charged for shipping on your exchange. The
return/exchange value is determined by the last retail
price of the item.
WE DO NOT ACCEPT RETURNS OR
EXCHANGES ON PRODUCTS THAT WERE NOT PURCHASED ON BETSEYJOHNSON.COM.
PURCHASES MADE ON THIS WEBSITE CANNOT BE RETURNED TO BETSEY JOHNSON STORES.
Please use the most economical shipping method for your
return. Due to security constraints, we are not able
to reimburse you for an amount greater than your original
purchase amount. In rare instances stock may not
be available for your exchange request. In the
event that a no-stock situation occurs, we will refund
the purchase price to your original form of payment.
Returns & Exchanges
will only be accepted with a completed return
form. Log into your
account,click on "View Order"
and on the following page click on the "Return
or Exchange Items" link. Follow the easy steps,
print the final page and include it in your return box.
Failure to include this return form may delay the processing
of your return/exchange.
Please note: We do not
accept returns on products that were not purchased via
this website. BetseyJohnson.com reserves the right
to final approval on all returns and exchanges. |
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Where do I ship my return or exchange?
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Returns and exchanges must be mailed to the address
on our return form. You must use our return form to properly
process your return/exchange. Go
here, log in, click on "View Order" and on
the following page click on the "Return or Exchange Items"
link. Follow the easy steps, print the final page and
include it in your return box. |
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How should I ship my return or exchange?
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Pack and seal your box securely, in the original package
if possible. To be properly processed, you return/exchange
must include a completed return form. Go
here, log in, click on "View Order" and on
the following page click on the "Return or Exchange Items"
link. Follow the easy steps, print the final page and
include it in your return box. You should ship your return/exchange
with a carrier who will provide your package with a tracking
number to ensure that your package does not get lost.
Packages must be returned prepaid. We do not accept COD. |
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When will my credit card be refunded?
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Once your package has been received, your refund or
exchange will be processed within 3-5 business days. If
there is a refund due, a credit will be issued in the
original form of payment.
The credit may not show up until your credit card's
next monthly billing cycle. You will be notified via
email to the address listed on your order when this
transaction has taken place. Please note that your banking
institution may require additional days to process and
post this transaction to your account once they have
received the information from us. |
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Where can I find a store near me that carries
your products?
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Searching for a store near you that sells our products
is easy, just go to our store
locator page. |
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Do you have a size chart?
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Yes. Click
here to view our general fit guide. |
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Can you tell me when new products or special
promotions are announced?
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Yes. Simply register with us and you will be eligible to receive e-mail updates
on new products, sales, events and other special announcements. Click here to get started. |
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What is the Address Book and how do I use it?
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Registered users can store the addresses of their friends
and family online, so when you want to send a gift, you
don't have to search for his/her address...we'll hold
on to it for you! Go
here to update your address book. |
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Why can't I select the color/size combination
I want?
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It's possible that the color/size combination you want
is not in stock. For example, we may have your size in
stock but not the color. Or we may have the color, but
not your size. You can email our Customer
Service Department if what you're looking
for is out of stock, they may be able to help you in terms
of when the product will be available. |
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Are the products on the website the same as
in the
stores? |
Yes. Although our website may have a greater selection
than a store in your area, the products are the same.
To find a store in your area, go
to this page. |
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| I bought your product on eBay, is it authentic? |
We have been lots hundreds of complaints from customers
who have purchased on eBay (or other auction/web sites)
in regards to counterfeit products. To be sure that you're
not buying a counterfeit product, we suggest you shop
on our website or from one of our authorized retailers. |
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| Is my personal and credit card information safe
on your website? |
Yes. We've taken several steps to ensure all information
received from our online visitors is secure from unauthorized
access and use. All transactions are completed on a secure
server. In secure mode, your computer and our server send
data back and forth in an encrypted format. |
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| What is your privacy policy? |
We will never share your e-mail address or personal
information with any third parties. Any information collected
on this website will be used for fraud control, order
verification or internal marketing purposes only. For
more details on our privacy policy, click
here. |
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