Customer Support

Return Policy

Holiday Return Policy

Orders placed November 6th through December 22nd can be returned until January 26, 2018.

Orders

How will I know if my order is confirmed?
You will receive an order confirmation via email.
Can I make changes or cancel my online order?
Please contact us immediately via Live Chat or phone to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.
Can I change the style, color or size after an order is placed?
Please contact us immediately via Live Chat or by calling 866-222-4243. If you contact us within 20 minutes of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.
When is my order shipped?
Most orders are shipped the next business day after they are placed. We use UPS ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3 - 7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive.
How can I track the status of my order?
If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the UPS tracking number. Click on it to see the status of your shipment.
What if I place an order and Betsey Johnson doesn't have the item in stock?
If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".
What is a Pre Order item? What if I want to cancel a Pre Order?
A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please Sign In to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking. If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.
How can I find a BETSEY JOHNSON item I am looking for?
You may click the pink search icon in the upper right corner of every webpage. Then click on the word "Search" that shows in the pink bar and type in what you would like to find. You can use the search by a style name or category (Example: type "necklace") and all the styles in that category will display. Then you can use the "Filter by" categories to find the styles that have the color, size and price you are looking for.
Can Betsey Johnson Gift Cards be purchased and redeemed online?
No, we do not offer Betsey Johnson Gift Cards and we do not accept gift cards as a method of payment on BetseyJohnson.com.

Billing & Shipping

What forms of payment are accepted for online purchases, and when am I billed?
We accept Visa, MasterCard, American Express, Discover and PayPal. We do an authorization when the order is placed to verify that the funds are available. We do not charge your card or account until the order has been shipped.
Can Gift Cards be used on BetseyJohnson.com?
No, Betsey Johnson Gift Cards are not accepted on BetseyJohnson.com
Can Store Credits be used on BetseyJohnson.com?
No, Store Credits cannot be used on BetseyJohnson.com or for phone orders.
Why do I have to pay sales tax on my order?
We are required to charge sales tax because we have retail stores in the states listed below. Taxed states include: Arizona, California, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Masasachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. Sales tax does not apply to orders shipped to addresses in other states.
What shipping options are available in the continental USA?
All orders in the continental USA ship via UPS ground unless Two Day or Next Day shipping options were chosen at checkout for an additional fee. See Shipping Policy.
What are the shipping fees?
Shipping within the continental USA is a flat fee of $7.95 per order. Express shipping options are available only in the continental USA for Two Day delivery at $15 per order or Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST. See Shipping Policy for details. Shipping to a Military Base is $14.95 per order. Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.
When is my order shipped?
Most orders are shipped within 24 hours of when they are placed, except for Pre-Order items.
Can I ship an order to a P.O. box?
No, we cannot ship to P.O. Boxes. We ship everything via UPS and need a street address for delivery.
Can I ship an order to a foreign country?
We offer shipping to Canada, Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via UPS from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out of the USA via Federal Express International or United States Postal Service (USPS). Please allow about 2 weeks for delivery.
Can I ship an order to multiple addresses?
At this time we can only have one shipping address per order. However, you may place multiple orders.


Returns

What is BetseyJohnson.com's Return Policy?
We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items and earrings, which are final sale and may not be returned or exchanged. Perfume and lotion may only be returned if the packaging has not been opened. All handbags and accessories must have original tags attached. Returns will be refunded to the original method of payment.
You may obtain return authorization via phone, Live Chat, e-mail or by signing in to your account, under Order Detail & Tracking click "View Order" then click "Return Request" next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print a prepaid return shipping label to use to ship the items back to us. The authorization requests must be made within 30 days from when your order is delivered. The merchandise must be received back at our warehouse within 15 days using either the UPS or USPS Mail Innovation shipping label we supply. You may give the package to the United States Post Office or any UPS location. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse.
Please Note: Clearance Items and Earrings may not be returned or exchanged. All purchases are final on Clearance items and Earrings.
Once your return is checked in at the warehouse, you will be sent an email to let you know it has been received and that your refund has been issued. From this time, it takes up to 3 business days to show up on your credit card, debit card or PayPal account. Refunds are always issued to the original method of payment.
Betsey Johnson merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
How do I get a return shipping label?
You may obtain return authorization via phone, Live Chat, e-mail or by signing in to your account, under 'My Orders' click the order number to view the order details, then click "Return Request" next to the item you wish to send back. Check the box next to the item and choose the reason for the return. After you hit next you will then be able to print two prepaid return shipping labels, one for UPS and one for the USPS Mail Innovations. Please use the shipping method that works best for you. If you use the UPS ground label you may drop the package any UPS location. If you choose USPS (UPS Mail Innovations) label you may give the package to the United States Post Office.
We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items and earrings which may not be returned or exchanged. Perfume and lotion may only be returned if the packaging has not been opened. All handbags and accessories must have original tags attached.
What is the usual turnaround time for returns?
If you are shipping it back to us using one of our prepaid return labels the usual turnaround time is 1 - 2 weeks from the day you give the package to UPS or USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.
Can I exchange an item for another size, item or color?
At this time we are not able to processes exchanges. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. Please place a new order for the style and color you want and call customer service at 866-222-4243 to get the return authorization and a prepaid UPS shipping label to send the item back to us as a return. When you call customer service please have your new order number handy so we can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Clearance items and earrings may not be returned or exchanged.
What is your policy on damaged items?
If you receive damage or defective items, please notify us immediately via email, live chat or call 866-222-4243 and we will send you a return label. As soon as the item is received back a full refund will be issued.
How do I return an item I received as a gift?
If the item was purchased on BetseyJohnson.com you may contact our Customer Service department and they will issue a 'Gift Exchange' return authorization. Once the item is received back, a promotional code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item on BetseyJohnson.com.


Promotion Rules

  • Promotions do not apply to clearance items unless otherwise stated.
  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the Betsey Johnson employee discount.
  • Qualifying promotion amount applies to merchandise only, excluding packaging, sales tax and shipping and handling charges.
  • Returns and exchanges are subject to Betsey Johnson's return policy.
  • Offers are non-transferable.
  • Betsey Johnson has the right to cancel any promotion at any time without notice.
  • Receive Free Ground Shipping, no minimum, by entering promotional code LOVEBETSEY at checkout.
  • Free shipping cannot be used on clearance items.
  • Free shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
  • The following are excluded from the current promotion: PRINCE, SB-ADLEY, SB-ELSA, SB-GINA, SB-LUCY, SB-PEARL, SB-TEE, SB-IZZY


Privacy & Tech Support

Is it safe to use my credit card?
Yes, shopping at BetseyJohnson.com is safe.
Why is BetseyJohnson.com so safe?

Betsey Johnson.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. BetseyJohnson.com uses digital certificates provided by Thawte, which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only BetseyJohnson.com to decode your information and helps to create a secure environment for transactions on the Internet. If you're not comfortable shopping online and would prefer to place your order by phone, please call customer service at 866-222-4243, 7 days a week, 9am to 10pm EST.

What browser works best with the BetseyJohnson.com site?
BetseyJohnson.com is currently optimized for FireFox 23.0.1 and Internet Explorer 10 browsers and above, with a screen resolution set to 1280X1024. Javascript and Cookies must be enabled. Please see your browser's help section for more information.


Contact Us

We always look forward to hearing from you. Please contact us:

  • Fastest: Via Live Chat by clicking on the Live Chat button at the top of every page.
  • Via e-mail at [email protected]
  • Via Phone at 866-222-4243
  • Outside US: 703-637-6374 (7 days a week, 9am to 10pm ET)

Please add [email protected] to your address book or spam filter software to ensure you receive our emails.

Mailing Address:
Betsey Johnson Direct
7365 Main Street, Box 204
Stratford, CT 06614-1300
(Do not send returns or promotional material to this address)

Betsey Johnson Purchases made at other retailers:
Betsey Johnson merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
If a retail location did not assist you
If you have gone back to the retail location where the purchase was originally made but still need further assistance please call 855-706-6500.
Corporate Questions
For help locating an employee or specific department, and information about advertising or licensing, please call Betsey Johnson Corporate at 800-747-6233.